We strive to provide the best resident life experience possible and are now ready
to provide the best PRE-resident life experience possible. We have teamed up
with Dormify to give our current and future residents a discount code to receive
15% off all things Dormify.
Can I move in earlier than my scheduled move-in date?
Please contact the leasing office for availability
When is my 1st month’s rent due?
To secure your August move-in, the first installment and any deposit/fees are due July 15, 2019.
The next installment will be due September 1st.
Do my parents need to be there when I move in?
If you are over 18, your parents do not need to be present during the move in process.
They are still welcome to join you!
When will I know who my roommates are?
We are continuously roommate matching to find the best matches, so we do not release any information until the day of your move-in.
When will I know my apartment number?
You will not know your apartment number until your move-in date.
How can I pay my rent?
You can pay your rent through our website or by going to the app store and downloading the “Resident Portal” app.
How do I know what to pay?
You will be sent a move-in letter with information on what’s owed prior to move-in, but if you have questions or want to confirm the amount, feel free to contact the leasing office.
What do I need to bring on move-in day?
You will need to bring your ID and any paperwork that the office requested.
Please also refer to our move in checklist to complete this ahead of time.
How long does move-in usually take?
The more you complete off our move-in check list ahead of time, the quicker it will be!
We try to keep everyone under the shade as much as possible, but please prepare for warm weather.
Can we bring a Uhaul?
Yes, but please do not park it under Covered Parking. It will not fit.
I’m using my own renter’s insurance, what do I need to bring?
If providing your own renters insurance, please login to your resident portal and enter all the required info.
You will also need to bring a copy of the declaration page on move in day.
Will there be people to help me move my stuff?
Unfortunately, we will not have any extra staff to help move in your items.
You are welcome to bring friends and family with you!
What hours can I pick up keys?
You may pick up your keys at your designated check in time.
Please refer to your move in letter.
Will I be guaranteed my apartment requests I added on my application?
We try our best to accommodate to any requests, but this is not guaranteed.
What if I can’t move in on my assigned move in day?
You may pick up your keys any day after your assigned move in date.
Can I renew on move in day if I know I’ll be there for another year?
Yes! We offer the BEST incentive to those who renew on move-in day.
We will have a station on move-in day for you ask any questions about renewing & sign a renewal lease.
What’s the best way to get updates on what happening at the property?
Make sure your correct contact information is entered in your resident portal account. Following us on Social Media is also another really
great way to stay up to date with events and news about the property. @theranchlubbock